Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on the MerchandiZer (tm) system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone or fax at the numbers below.
All account information submitted to us is safely isolated from unauthorized Internet access.
Sales tax will only apply to residents of California in which we are registered, but not to any other US state or the rest of the world.
We accept Visa, MasterCard & Discover credit cards. We also accept checks and money orders payable in U.S. Funds. Orders paid by check will usually not be processed until the funds have been verified. If you are sending a check, please send it to us at: D&K Press, PO Box 2245, Castro Valley CA 94546.
How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed.
Because we offer trustworthy materials at such a deep discount we believe you'll be very pleased with your purchase. Our shipping department inspects and hand wraps your order with care. There may be times when items are damaged, defective, or incorrectly shipped. If your order should arrive this way, we'll gladly replace it and reimburse you for the return postage. When returning items, enclose a copy of the invoice with an explanation of what went wrong and we'll take care of you. Returns may take 1-3 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. Returns for damage, defect or incorrect items only should be sent to Returns: D&K Press, PO Box 2245, Castro Valley, CA 94546.
What if you don't have all of the items in stock?
We maintain a large inventory of products and pull from warehouses all over the country. If an item you ordered happens to be out of stock we will backorder it for you (USA orders only). You can request that we ship your entire order together once the backorder is available, or we can ship what is available and ship the backorder later. We let you choose - and we don't charge you extra shipping either way. For international orders, we will E-mail you concerning the backordered items to confirm the balance of your order.
What is your policy on Privacy?
We do not sell, trade, or rent your personal information to others. We are concerned about our customer's personal privacy. We have been in the mail-order business since 1992 and have never rented our mailing list, telephone list or any other personal information to anyone. When you visit dkpresschristianbooks.com, our web server automatically recognizes you through the use of cookies. We collect the domain name of each visitor and the e-mail addresses of those who communicate with us via e-mail. We keep track of which of our web pages consumers access or visit while on our site, and then use that information for internal review to improve the content of the site. This information is collected for internal purposes only and is not shared with other organizations for commercial purposes.
Go to the "Your Account" page and you will receive details about any outstanding or back orders, and their status.
Can anyone order from this site?
We ask that you are at least 18 years of age at the time you place your order with us.